We are the ones who's utmost priority is to ensure safety and well being of our patients. To avoid adverse health conditions later, we came up with online video/tele consultations for people who couldn't reach the hospital. At this time, it is even more essential to get an experts consultation to keep ourselves healthy. Taking precautions is always the right choice not only for you but also for your family members.

How to consult a doctor online?

Ans: Open DOC24 app Click on
Consult doctor online: Select Doctor: select time slot: confirm booking: select payment method: Booking confirmed.

Is emergency Doctor Consultation available?

Ans: No, emergency Doctor Consultation isn’t available

What are the payment options for online/offline doctor consultation?

Ans: You can do online payment via Paytm, Debit/Credit and Net Banking.

For offline mode you have an option to pay in clinic.

How long can I speak to a doctor on online consultation session?

Ans: You will get 10 minutes to speak with the doctor. Time will increase according to your health condition

Can prescriptions and test reports be shared during online consultation sessions?

Ans: Yes, You can share the file or image of the prescription or report at the time of consultation.

Is refund available after cancellation of any online consultation appointments?

Ans: You will get refund within 5-7 working days.

If in any case, I miss the consultation call then what should I do?

Ans: In such case you should contact us by sending us an email at info@doc24wellness.com. Your appointment will be rescheduled accordingly

Steps to book a diagnostics test on DOC24 app?

Ans: To book diagnostic tests on DOC24 app follow these steps.

Step 1: Click on ‘Book test’

Step 2: Fill the form

Step 3: Now upload the prescription given to you by your doctor+

Step 4: Write the test name that you are looking for.

Step 5: Submit the form.

Step 6: Wait for our executive’s call

Step 7: Last step is to select Home visit or Clinic visit, and then process the payment.

Can diagnostics tests be booked for home visits?

Ans: You will be able to choose the option ‘Home visit’ while booking a test. A lab specialist will visit your home to collect your sample for the test which need to be performed

Is Fasting necessary before taking the test?

Ans: Fasting is not necessary for some tests. It totally depends and varies for different tests.

When will I receive the test result?

Ans: Generally it takes between 24-48 hours for the result to come. Some of the test reports may take longer.

Will the test report be delivered at my home?

Ans: The test results will be available on the DOC 24 application as well as on the website under ‘Test Report’ section. For accessing your report you must first sign into your account

Is doctor consultation available after getting my test results?

Ans: you can book a doctor consultation through DOC24 application after getting the test results

Can the test results/report be shared with the doctor?

Ans: One can surely share the test reports with the doctor in the form of an image or file, while taking online consultation.

Can test reports be used for offline consultations?

Ans: You can use the test report for offline consultation after you have downloaded it into your device from the ‘test report’ section.

Can test reports be used for offline consultations?

Ans: Will other clinics and hospitals accept the test reports that are been provided by DOC 24 app? Ans: The test reports of DOC24 are valid and are definitely accepted by all doctors and Hospitals

If I haven’t received my test reports, in that case what should I do?

Ans: If you have not received your test results then it is advised to first wait for 48 hours, and after that you can write an email at info@doc24wellness.com or call on 8742911911.

If the home sample collection process gets delayed, what should I do?

Ans: In this case please reach us at info@doc24wellness.com or call on 8742-911-911

Are online payments accepted for booking diagnostic tests?

Ans: Yes we accept online payment for diagnostic tests.

Can booked tests be cancelled? If yes then how?

Ans: Booked tests can be cancelled, but for that you must need to drop us an email at info@doc24wellness.com or call us at 8742-911-911.

How are medicines ordered on DOC24 app?

Ans: There are many ways of ordering medicine through DOC24 APPLICATION:

Method 1: This method is known as e-prescription method. Once you have taken an online consultation, you will receive an e-prescription. You must click on that tab and upload prescription to submit form and order medicines online.

Method 2: Prescription Document: This is an easy way just click the picture of your offline prescription and upload the image into the upload prescription section, then select the medicine and choose the payment method and you are done.

Method 3: Directly write the name of the medicine you want to order. Some of the Medicines may not require prescription. So you will be able to order directly.

Can medicines be ordered without prescription?

Ans: Some of the medicines can be ordered without prescription but most of the medicines need prescription that is necessary.

When will I receive my order?

Ans: Your order will be delivered within 2-4 hours.

What are the payment options available?

Ans: You can pay via using Debit/credit card, net banking, payment wallet, UPI, & Cash on Delivery (COD).

How I track my order?

Ans: It is a simple process, just click on ‘my order’. Then select the order and click on ‘track order’.

What happens if the prescription is rejected?

Ans: This happens due to two cases, first the prescription is out to date, and second the picture uploaded is unclear.

If the order is delayed then what must I do?

Ans: Send us an email along with the invoice and reach out to us at info@doc24wellness.com and we will get in checked from our end.

Steps to cancel a medicine order.

Ans: You can cancel your medicine order by following the below mentioned steps.

Step 1: Click on my order tab

Step 2: Then click on cancel order tab

Step 3: Now confirm your selection and your order will be cancelled.

Whom should I contact if I have any issue?

Ans: You can e-mail us at info@doc24wellness.com.